Refund policy

Your right of withdrawal

If you live in the EU or UK, you normally have 14 days to cancel an online purchase. For digital content that right ends once the download is made available. At checkout we ask you to confirm that you want access straight away and that you understand you lose the right of withdrawal once your download starts. You can't complete the order without ticking that box.

When we do refund

• The files are damaged or won't open, and we can't send you working ones.
• You were charged twice for the same order.
• You bought the same pack or bundle twice by mistake.
• Your download link never worked and we can't get the files to you.
• The payment wasn't made by you or with your permission.

When we don't

• You changed your mind or don't like the designs after downloading them.
• The files don't suit your screen. Every product page lists the exact resolutions, and our device guides show how they fit, so please check before you buy.

How to ask for a refund

Email hello@backied.com from the address you used at checkout, and tell us what went wrong. A screenshot helps if a file won't open. Approved refunds go back to your original payment method through Stripe and usually show up within 5 to 10 business days.